Please note that our policy is to replace damaged, incorrect or missing items. In the event that your item arrives damaged, defected or incorrect, we will immediately work to replace your item. Please note your order may encounter delays once shipped due to COVID-19, increased shipping volume or inclement weather, which is out of our control.Īll items are carefully inspected prior to shipment, but unfortunately damage can occur in transit. In addition, if you order uses the Premium White Glove Delivery Service you will be required to arrange for an appointment with the carrier, once contacted for delivery and are responsible for any storage fees or held shipment charges, should you choose to delay receiving your shipment. When you purchase from us, any shipping times we provide are ESTIMATES ONLY and actual delivery dates may vary. Orders sent via a White Glove Service are delivered on average 4-6 weeks after the order leaves the warehouse.Orders sent via a Freight Carrier are delivered on average 2-3 weeks after the order leaves the warehouse.Orders sent via USPS, UPS or FedEx are delivered on average 3-7 business days after the order leaves the warehouse.A tracking number will be emailed to you as soon as your order ships. Some items will ship directly from the manufacturer – such as furniture, lighting, mirrors, art, select décor, kitchen and tabletop, and will incur 5 to 10 business days additional lead times, or as otherwise specifically indicated on the individual product pages.Įstimated shipping times vary by order and those below represent the average expected time your order will be in transit to your home, once it leaves the warehouse. Orders of in stock and ready to ship items will be fulfilled within 2 business days. Unfortunately, we're currently not offering any express/expedited shipping options. If a product does not fit, it will be sent back and both the delivery and return shipping charges, plus a restocking fee, will be deducted from your refund. Please measure your space (doorways, elevators, stairways, etc.) prior to purchasing products from us to ensure that they will fit into your home upon delivery. attaching the legs to a table, furniture assembly, etc.) and does NOT include more involved tasks such as any construction or home modifications (e.g. Assembly includes a 30-minute, non-technical assembly (e.g. Premium White Glove Delivery service includes bringing the item(s) into your home in your room of choice, carrying your item(s) up to 1 flight of stairs, disposal of the packaging materials, and light assembly. When your White Glove Delivery order arrives at your local hub, you will be contacted to schedule your delivery appointment at a time convenient for you. There will be a $199 flat rate fee for items that require Premium White Glove Delivery and this charge will automatically appear in your shopping cart. Some of our products are oversized, heavy, fragile or one of a kind, and may require Premium White Glove Delivery service to ensure that your order arrives safely to your home. Such carriers will not enter your home nor carry the delivery up any stairs.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |